Return & Exchange Policy

Every Ekara piece is hand-block-printed, which means small variations in print placement, tone, and texture aren’t flaws — they’re proof a real hand made it. That said, if something arrives damaged or genuinely not as described, we want to make it right.

Damages & defects

If your order arrives damaged, defective, or incorrect, write to us within 48 hours of delivery with your order details and a photo (or short video) of the issue. We’ll review it and offer a replacement, repair, or refund, depending on what’s available and what works best for you.

Exchanges

For ready-stock pieces bought outside a bulk or customised order, we’re happy to discuss an exchange within 7 days of delivery, provided the piece is unused, unwashed, and in its original condition with tags intact. Reach out to us first over WhatsApp or email before sending anything back — exchanges are subject to stock availability, since each print run is limited.

What isn’t returnable

• Made-to-order, personalised, or customised pieces (including monogrammed or corporate-branded items).
• Corporate gifting, wedding favour, and wholesale bulk orders, unless there’s a genuine damage or defect.
• Pieces returned used, washed, or without their original packaging.
• Natural variation in hand-block print, colour, or texture between pieces — this is a feature of the craft, not a defect.

Refunds

Where a refund is agreed, it’s issued to the original payment method within 7–10 business days of us receiving and inspecting the returned piece, or immediately in the case of a confirmed damage claim that doesn’t require a return.

How to start a return or exchange

Message us on WhatsApp or email hello.ekaralife@gmail.com with your order details and photos of the piece. Since every order is confirmed personally rather than through an automated checkout, we’ll sort out the next steps with you directly — no ticket numbers, no runaround.