Shipping Policy

Ekara is a made-to-order, small-batch studio, not an automated storefront — so there’s no cart or checkout on this site. Every order starts as a conversation. Here’s how it works, and what to expect once your order is confirmed.

How an order is placed

Browse the products or collections you like, then reach out via the WhatsApp button, the enquiry form on a product page, or our Contact page. We’ll confirm availability, pricing, personalisation (for corporate, wedding, or bulk orders), and payment directly with you before anything is shipped.

Processing time

Each piece is hand-block-printed and finished by hand, so processing time depends on what you’ve ordered:

• Ready stock: typically dispatched within 3–5 business days of order confirmation.
• Made-to-order or customised pieces: usually 1–3 weeks, depending on the print run and quantity.
• Corporate gifting, wedding favours, and wholesale orders: timelines are agreed with you upfront based on quantity, and may run longer during peak wedding and festive seasons.

We’ll always give you a realistic timeline over WhatsApp or email before you confirm, and keep you posted if anything changes.

Shipping within India

We ship pan-India through trusted courier partners. Once your order is dispatched, we’ll share the tracking details with you directly on WhatsApp or email. Delivery typically takes 3–7 business days depending on your location, in addition to processing time.

International & export orders

We ship internationally for global buyers, wholesale partners, and export orders. International shipping costs, customs duties, and delivery timelines vary by destination and are quoted individually — get in touch via our Global Buyers page and we’ll work it out with you. Any customs duties or import taxes charged by your country are the buyer’s responsibility.

Shipping costs

Shipping charges (if any) are confirmed with you at the time of order, based on destination, weight, and order size. Bulk corporate and wholesale orders are quoted with shipping built into the overall proposal.

Delays

Because our pieces are handmade, occasional delays can happen — during festive seasons, for large custom runs, or due to courier disruptions outside our control. We’ll always let you know as soon as we do.

Questions about your order

For anything related to an order in progress, the fastest way to reach us is WhatsApp — or email us at hello.ekaralife@gmail.com.